Shipping policy

Shipping Policy – Independent Label

Last updated:  Jan 2026

At Independent Label, we aim to dispatch orders quickly and deliver your pieces safely and efficiently.

Shipping Locations - Perth , Australia

We currently ship: Australia Wide

Processing & Dispatch Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During high-volume periods (launches, promotions, holidays), processing times may increase slightly — we appreciate your patience and will always do our best to ship orders ASAP.

Once your order is shipped, you’ll receive an email confirmation with tracking (where available).

Estimated Delivery Times

Delivery times are estimates only and may vary depending on your location and courier delays.

Australia

Standard Shipping: 3–7 business days

Express Shipping (if available): 1–3 business days

Shipping Rates

*FREE AUSTRALIA WIDE

Any promotions (such as free shipping offers) will be clearly displayed during checkout when active.

 

Order Tracking

Tracking is provided for most orders.

If you have not received tracking details within 3 business days after ordering, please contact:

Support@independentlabelau.com.aua

Incorrect Address / Failed Delivery

Please double-check your shipping address at checkout.

If a parcel is returned to us due to:

incorrect/incomplete shipping details, or

failed delivery attempts,

you may need to pay a re-delivery fee to resend the parcel.

Lost, Delayed or Damaged Parcels

Once your order has been dispatched, delivery is handled by third-party postal/courier services.

If your parcel is delayed or missing, contact us and we will assist where possible.

If your parcel arrives damaged, please email [your support email] within 48 hours of delivery and include:

your order number, and

photos of the packaging and damaged items.

Contact

For shipping enquiries, contact:

Independent Label Support

Email: Support@independentlabelau.com.au

Website: independentlabel.au